Support Tickets

Your customers can raise support tickets from inside the app; you answer them from here. It's a simple, built-in help desk so you don't need a separate tool.

Location: Admin → Support (/admin/support)

📸 Screenshot: The Support inbox with ticket stats and the status filter.

The support inbox

The inbox lists all tickets, newest first, with quick stats at the top: total, open, in progress and closed. For each ticket you see who raised it, its status and how many replies it has.

Filter the list by status (open / in progress / closed) to focus on what needs attention.

Answering a ticket

1. Click a ticket to open the full conversation.
2. Read the customer's message and any prior replies.
3. Type your reply and send it — the customer sees it in their app (and is notified).
4. Update the status as you work:
   • Open — new / awaiting your response.
   • In progress — you're working on it.
   • Closed — resolved.

📸 Screenshot: A ticket detail view with the reply box.

The customer's side

Customers create and track tickets from their app under Support. They can start a new ticket, reply to yours, and see the status update in real time. See the user guide for what they experience.

Tips

• Keep tickets Open until you've actually replied, then move to In progress or Closed so your stats stay meaningful.
• Use canned replies in the inbox for repetitive customer-facing answers — but support tickets here are a separate, internal-facing channel for platform support.

➡️ Next: control who on your team can do what in Roles & Permissions.