Everything WhatsMine includes, at a glance. Each feature links to the part of the guide that explains how to use it.
📸 Screenshot: The main application dashboard, showing the sidebar of modules and the workspace overview.
| Feature | What it does |
|---|
| Unified Team Inbox | One inbox for WhatsApp, Messenger and Instagram. Filter by folder (open, mine, unassigned, resolved, snoozed), channel, label or account. |
| Real-time conversations | New messages, status changes and typing indicators appear instantly (via Pusher/Reverb), with per-channel notification sounds. |
| Assignment & collaboration | Assign conversations to teammates, add private internal notes, and hand a chat off from a bot to a human. |
| Canned replies | Save and insert reusable reply templates with a quick picker. |
| Labels | Colour-coded labels to organise and filter conversations. |
| Media & attachments | Send and receive images, audio, video and documents. |
| WhatsApp templates | Create, sync and send Meta-approved message templates, with positional variables. |
| 24-hour window awareness | The inbox understands WhatsApp's session rules and only allows templates outside the window. |
➡️ Inbox Guide · WhatsApp Guide
| Feature | What it does |
|---|
| AI Chatbots | Configurable assistants with a custom system prompt, model and knowledge base. |
| Knowledge Bases (RAG) | Train bots on your own documents, URLs, PDFs, FAQs and sitemaps. The bot answers from your content. |
| Multiple providers | Use OpenAI, Anthropic (Claude) or Google Gemini — system-wide or per workspace. |
| Playground | Test a chatbot in a sandbox before connecting it to a channel. |
| Order-aware replies | Bots can read connected e-commerce order history to answer "where's my order?" questions. |
| AI usage ledger | Every run's tokens, cost and latency are tracked for analytics and billing. |
➡️ AI Guide · AI Providers
| Feature | What it does |
|---|
| Visual flow builder | Drag-and-drop nodes to build workflows — no code. |
| ~50 node types | Send messages, ask questions, branch on conditions, wait, call webhooks, run sub-flows, AI reply, tag/untag, update contacts, assign agents, book appointments, push to Google Sheets/Docs, query Shopify/WooCommerce and more. |
| Triggers | Start flows on new contact, tag added, message received, campaign sent, form submitted or inbound webhook. |
| AI flow generator | Describe what you want and let AI build the first draft of a workflow. |
| Run history & logs | See every execution, its state and where it is in the graph. |
➡️ Automation Guide
| Feature | What it does |
|---|
| Multi-channel campaigns | Send to your audience over WhatsApp, SMS or Email. |
| Smart audiences | Target a segment, a tag, a contact list or an uploaded CSV — with opt-in filtering. |
| Scheduling | Send now or schedule for later; pause running campaigns. |
| AI email assistant | Generate email bodies and improve subject lines with AI. |
| Delivery tracking | Per-recipient status, and campaign sends mirrored into the inbox for a unified view. |
➡️ Broadcasting Guide
| Feature | What it does |
|---|
| Contact database | Per-workspace contacts with phone, email, custom fields, tags and opt-in flags. |
| Bulk import/export | Import contacts from CSV/Excel with a guided wizard; export to CSV. |
| Segments | Build dynamic or static groups for targeting. |
| Tags | Flexible tagging for organisation and automation triggers. |
| Contact timeline | See every conversation and order tied to a contact. |
➡️ Contacts Guide
| Feature | What it does |
|---|
| Multi-network publishing | Schedule and post to Facebook Pages, Instagram, LinkedIn, X/Twitter, YouTube and TikTok. |
| Composer & calendar | Compose once for multiple networks; view everything on a calendar. |
| AI post planner | Generate post copy and an entire content calendar with AI. |
➡️ Social Guide
| Feature | What it does |
|---|
| Google Places scraper | Find businesses by keyword + location and pull them in as leads. |
| Deduplication | Automatically avoids duplicate places. |
| Push to contacts | Convert leads into contacts in one click. |
➡️ Leads Guide
| Feature | What it does |
|---|
| Store sync | Connect Shopify, WooCommerce and BigCommerce. |
| Products & orders | Browse products, view and refresh orders, mark fulfilled. |
| In-chat product sharing | Share products directly into a conversation. |
| Chatbot context | Order data feeds AI chatbots for accurate support. |
➡️ E-commerce Guide
| Feature | What it does |
|---|
| Three gateways | Stripe, PayPal and Paddle — enable any combination. |
| Plans & limits | Define plans with prices, trial days, features and usage limits. |
| Coupons | Percentage or fixed discounts, with duration and redemption caps. |
| Tax rates | Country/region tax rules, inclusive or exclusive. |
| Invoices | Automatic PDF invoices. |
| Multi-currency | Sell in multiple currencies with exchange rates. |
| Manual & comped plans | Assign a plan to a client by hand, or grant free access. |
➡️ Plans & Billing · Payment Gateways
| Feature | What it does |
|---|
| Client management | Create, edit, impersonate and brand client organisations. |
| Admin RBAC | Roles and granular permissions for your staff. |
| Integrations hub | Store and test every third-party credential in one encrypted place. |
| Site content editor | Edit the entire marketing site, SEO and legal pages without code. |
| Email system | SMTP configuration and editable transactional email templates. |
| Languages | Add locales, translate strings (with AI assist), RTL support. |
| System tools | Queue/failed-job monitor, cron heartbeat, real-time settings, audit log. |
| AI dashboard | Platform-wide AI usage, cost and health monitoring. |
➡️ Admin Guide
| Feature | What it does |
|---|
| Two-factor authentication | TOTP authenticator apps + recovery codes. |
| Session management | View and revoke active login sessions. |
| Social login | Optional Google / GitHub / Microsoft sign-in. |
| Magic links | Optional passwordless login. |
| Audit logs | Track sensitive actions for both admins and clients. |
| Encrypted credentials | All API keys and tokens are encrypted at rest. |
| Demo mode | A safe, read-only public showcase that masks personal data. |
➡️ Account & Security · Demo Mode
| Feature | What it does |
|---|
| REST API v1 | Token-authenticated API for accounts, workspaces, subscriptions, usage and more. |
| Outbound webhooks | Customers register signed webhook endpoints with retries. |
| Module system | Add new product modules with a single artisan command. |
| Full source code | Laravel 12 + React. Yours to extend. |
➡️ REST API · Module System