WhatsMine Documentation
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  • What is WhatsMine?
  • Feature Tour
  • Requirements
  • Installation
  • Configuration (.env reference)
  • Going Live Checklist
Admin Guide
User Guide
Mobile App
Integrations
  • Architecture
  • REST API v1
  • Production Deployment
  • Frequently Asked Questions
  • Troubleshooting
  • Changelog
Home
  • What is WhatsMine?
  • Feature Tour
  • Requirements
  • Installation
  • Configuration (.env reference)
  • Going Live Checklist
Admin Guide
User Guide
Mobile App
Integrations
  • Architecture
  • REST API v1
  • Production Deployment
  • Frequently Asked Questions
  • Troubleshooting
  • Changelog
  • User Guide

    • User Guide Overview
    • Workspaces & Team
    • Contacts & Segments
    • Team Inbox
    • WhatsApp
    • WhatsApp Chat Widget
    • Broadcasting & Campaigns
    • AI Chatbots & Knowledge Bases
    • Automation
    • Social Media
    • Leads
    • E-commerce
    • Media Library
    • Notifications
    • Account, Settings & Security
    • Support Tickets
    • Billing & Subscription
    • Developer Tools (API Tokens & Webhooks)
    • Reports & Analytics

User Guide Overview

This guide is for business users — the people who log into WhatsMine to talk to their customers, run campaigns, build chatbots and manage contacts. If you run the whole platform instead, see the Admin Guide.

Signing in

Your application lives at:

https://your-domain.com/login

Sign in with the email and password you registered (or that your administrator created for you). First time in? You'll be guided through a short onboarding wizard.

The customer login screen

The app layout

  • A left sidebar lists every tool: Inbox, Contacts, Campaigns, AI, Automations, Social, Leads, E-commerce, Reports and Settings.
  • A top bar has global search (⌘/Ctrl + K), the notification bell, your workspace switcher and your account menu.
  • A usage banner appears when you're close to a plan limit, with an upgrade option.

The app dashboard with the module sidebar

Onboarding

The first time you log in, a wizard helps you get set up — connecting a channel, importing contacts and finding your way around. You can revisit or skip it at any time.

Workspaces

Everything you do lives inside a workspace. A workspace is a self-contained space for one brand, team or project — its own contacts, conversations, channels and campaigns. You can create multiple workspaces and switch between them from the top bar. See Workspaces & Team.

What you can do

ToolWhat it's forGuide
InboxReply to WhatsApp, Messenger & Instagram in one placeInbox
ContactsYour customer database and segmentsContacts
WhatsAppConnect numbers, templates, auto-repliesWhatsApp
Chat WidgetA "Chat on WhatsApp" bubble for your websiteChat Widget
CampaignsBulk WhatsApp / SMS / Email broadcastsBroadcasting
AIChatbots and knowledge basesAI
AutomationsNo-code workflowsAutomation
SocialSchedule social media postsSocial
LeadsFind new business leadsLeads
E-commerceConnect your storeE-commerce
MediaShared file library for attachmentsMedia Library
NotificationsAlerts and how you receive themNotifications
ReportsAnalytics across everythingReports
SupportGet help from your providerSupport
Account & BillingProfile, security, subscriptionAccount · Billing
DeveloperAPI tokens & webhooksDeveloper Tools

A good first-day order

  1. Connect a channel (e.g. WhatsApp).
  2. Import your contacts.
  3. Open the Inbox and reply to a message.
  4. (Optional) Create an AI chatbot and an automation.
  5. Send your first campaign.

➡️ Start by setting up your Workspace & Team.

Last Updated: 9/29/26, 11:59 AM
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Workspaces & Team